Effective Date January 1, 2024
At Hourglass Adventures, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or interact with us in any way. You agree to the practices described in this policy by using our website or services.
Information We Collect
We collect various information from you when you visit our site, register for events, or communicate with us. The information we may collect includes:
- Personal Information: Such as your name, email address, phone number, and payment details when you book an event or purchase products or services.
- Non-Personal Information: Including browser type, access times, pages viewed, IP address, and referring URLs. This information is used to improve user experience and monitor site performance.
- Location Data: If you engage with our GPS-based outdoor games, we may collect geolocation data to provide the game experience.
How We Use Your Information
We may use the information we collect in the following ways:
- To process bookings and transactions.
- To send you important information regarding your game, booking, or any updates to our services.
- To improve our website, offerings, and customer service.
- To customize your experience with us and deliver targeted offers or promotions.
- To communicate with you about new games, events, or changes to our services.
- To monitor site performance and analyze usage patterns.
Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your data with trusted third-party vendors who assist in operating our website, processing payments, or delivering services. These parties are obligated to keep your information confidential.
- Legal Compliance: We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations or protect our rights.
Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our site. Cookies are small files stored on your device that allow us to remember your preferences, understand your browsing patterns, and deliver a more personalized experience.
You may disable cookies in your browser settings, but doing so may affect your ability to use some features of our website.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the Internet can be guaranteed to be 100% secure, and we cannot guarantee the security of any information transmitted to or from our site.
Your Rights and Choices
You have the right to:
- Access the personal information we hold about you.
- Request that we correct or delete your personal information.
- Opt out of receiving promotional emails or communications from us.
- Withdraw consent for location-based data if you use our GPS-based services.
To exercise any of these rights, please contact us using the information provided below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these external sites. We encourage you to review the privacy policies of any website you visit.
Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Hourglass Adventures
140 Thorne Avenue, Dartmouth NS B3B 1Z2
Email: info@hourglassadventures.com
Phone: 902-830-2920